Field Service Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Install and commission sensor-based sorting equipment at client locations.

• Conduct inspections and carry out preventive maintenance.

• Diagnose technical faults and provide effective resolutions.

• Train operators and maintenance personnel.

• Offer technical support to customers and address any technical concerns.

• Foster strong customer relationships, representing TOMRA as a reliable technical partner.

• Complete service reports from home between customer visits.

• Plan future customer appointments.

• Provide remote technical assistance between service visits.

⛳️ Requirements

• Technical education in electrical engineering, automation, electronics, or a related discipline, or equivalent practical experience in troubleshooting and repairing industrial machinery and equipment.

• Prior experience in field service, maintenance, commissioning, or installation of machinery is advantageous, especially in a customer-site setting.

• SEP E and D electrical qualifications would be beneficial.

• Proficiency in Polish and good command of English.

• Strong IT skills, including a foundational understanding of computer networks and PC setup.

• Customer-oriented mindset with the capability to build robust relationships.

• Valid Category B driving license.

• Willingness to travel frequently to customer sites in Southern and Central Poland, as well as other regions in Poland, the Czech Republic, Slovakia, and the Baltic countries.

🏝️ Benefits

• Annual performance bonus of up to 7% of salary.

• Fully equipped company vehicle.

• Fuel card provided.

• An additional 4 days of paid annual leave.

• Enhanced business travel allowances exceeding statutory rates in Poland.

• Private medical healthcare coverage.

• MultiSport card with TOMRA covering 70% of the cost.

• Comprehensive onboarding and technical training provided.

• Opportunities for continued professional development.

• Laptop, mobile phone, professional tools, personal protective equipment (PPE), and workwear supplied.

• English language lessons funded by TOMRA.

• Employee Capital Plan (PPK) available.

• Employee Share Purchase Programme with preferential terms.

• Long-service awards granted every 5 years.

• Team events and social activities organized.

• Home-based work arrangement between customer visits.