Field Service Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Install and commission sorting equipment at customer locations.

• Conduct inspections and preventive maintenance tasks.

• Diagnose and address technical faults effectively.

• Train operators and maintenance teams on equipment usage.

• Provide technical support to customers and resolve any technical issues.

• Foster strong customer relationships and represent TOMRA as a reliable technical partner.

• Work remotely between service visits.

• Complete and submit service reports.

• Plan and organize upcoming customer visits.

• Offer remote technical assistance.

• Support customers across Southern and Central Poland, as well as other Polish regions, the Czech Republic, Slovakia, and the Baltic countries when necessary.

⛳️ Requirements

• Technical education in electrical engineering, automation, electronics, or a related field, or equivalent hands-on experience in troubleshooting and repairing industrial machinery and equipment.

• Previous experience in field service, maintenance, commissioning, or installation of machinery is preferred, especially in a customer-site environment.

• SEP E and D electrical qualifications would be beneficial.

• Proficiency in Polish and good command of English.

• Strong IT skills, including a foundational understanding of computer networks and PC configuration.

• Customer-oriented mindset with the ability to build strong, trusted relationships.

• Category B driving licence.

• Willingness to travel frequently to customer sites, mainly in Southern and Central Poland, with additional travel to other regions in Poland and countries across Central and Eastern Europe.

🏝️ Benefits

• Annual bonus of up to 7% of salary.

• Fully equipped company car.

• Fuel card provided.

• Home-based work between customer visits.

• 4 additional days of paid annual leave.

• Enhanced business travel allowances above statutory rates applicable in Poland.

• Private medical healthcare coverage.

• MultiSport card with TOMRA covering 70% of the cost.

• Comprehensive onboarding and technical training provided.

• Opportunities for continued professional development.

• Laptop provided for work purposes.

• Mobile phone for business communication.

• Access to professional tools.

• Personal protective equipment (PPE) supplied.

• Workwear provided.

• English lessons funded by TOMRA.

• Employee Capital Plan (PPK) participation.

• Employee Share Purchase Programme with preferential terms.

• Long-service awards every 5 years.

• Team events and social activities organized regularly.