Field Service Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver exceptional customer service for food sorting systems, encompassing commissioning, operation, testing, integration, optimization, maintenance, training, and repair.

• Effectively execute field service tasks to achieve cost and time objectives.

• Ensure the optimal performance of TOMRA Food sorting machines.

• Identify and resolve equipment problems while performing repairs.

• Collaborate with internal teams to improve customer support processes.

• Install and calibrate TOMRA Food equipment.

• Educate customers on system operation and maintenance.

• Maintain precise and comprehensive field reports for administrative follow-up.

• Travel predominantly to Agadir and Rabat, with domestic travel comprising 80%–90% of the time.

⛳️ Requirements

• Bachelor’s degree in Mechanical or Electro-Mechanical Engineering.

• Qualification in Electrical Installation (e.g., Qualification en Électricité d’Installation).

• Demonstrated experience in on-site preventive and corrective maintenance, supporting industrial clients.

• Fluency in Arabic and English is essential.

• Proficiency in Spanish and French is a plus.

• Valid driving license with a clean driving record.

• VCA certification is an advantage.

• Willingness to travel internationally up to 80% of the time.

• Flexible schedule, including occasional weekend or holiday work.

• Customer-oriented mindset.

• Excellent communication skills.

• Resilience under stress.

🏝️ Benefits

• Up to 10% Annual Bonus – Performance-based STI linked to your achievements & company goals.

• Fully Flexible Hybrid Work – Home-based contract promoting a modern work-life balance.

• Paid annual leave and public holidays in line with Moroccan labor laws.

• CNSS – public pension, unemployment benefits, and public health insurance.

• All Travel Covered – Expenses + full travel insurance paid by TOMRA.

• Share Purchase Opportunity – Acquire TOMRA shares on favorable terms.

• Continuous Learning – Customized training & development through TOMRA Learn.

• Car allowance – Monthly support for business travel and field-based customer visits.

• Premium Equipment – Latest laptop, mobile phone, PPE & professional workwear, tool box.