Field Service Engineer

This is a fully remote position, open to applicants in Norway.

📋 Description

• Deliver expert installation, maintenance, repair, troubleshooting, preventive maintenance, qualification, and certification services for analytical and microscopy equipment.

• Offer high-quality telephone and remote technical support.

• Assist customers throughout Norway and the Nordic region, with a primary focus on Norway.

• Promote contract products effectively.

• Ensure customer satisfaction through professional interactions and prompt resolution of critical issues.

• Manage company assets, including parts inventory, computer, telephone, tools, software, company car, and manuals.

• Coordinate with internal partners for service planning and scheduling.

• Provide accurate and timely field service and expense reports.

• Collaborate with Sales on lead generation, customer activities, and updates.

• Train users and assist customers in operating analytical equipment.

• Adhere to safety protocols and quality standards.

⛳️ Requirements

• Professional background or relevant degree in Electronics, Chemistry, or as a Laboratory Technician.

• Hands-on experience with analytical instruments, preferably HPLC, IC, GC, and LCMS.

• Experience in servicing analytical equipment or equivalent experience as an Application Specialist is a plus.

• Experience in research laboratories or similar environments is beneficial.

• Self-motivated, with excellent interpersonal skills and the ability to work effectively across all levels, functions, and regions.

• Strong written and verbal communication skills in English.

• Proficiency in a Scandinavian language is preferred but not mandatory.

• Good understanding of Scandinavian culture is an advantage.

• Strong IT skills are essential.

• Valid driver's license and willingness to travel up to 50-75% within the designated territory.

• Ability to travel across Europe and the US for technical training.

• Strong problem-solving skills and demonstrated organizational abilities, capable of managing multiple priorities simultaneously.

• Ability to work independently while maintaining strong collaboration within the team.

• Commitment to adhering to safety protocols and quality standards.

• Ability to respond to customer needs at short notice.

• Capability to effectively train and support customers in the operation of analytical equipment.

• Able to lift 40 lbs. without assistance.

🏝️ Benefits

• Continuous learning and professional development opportunities.

• Competitive benefits package, including pension and healthcare.

• Career with an international company making a global impact.

• Diverse and fulfilling role as part of an engaged, customer-centric team.

• Collaboration with talented colleagues across various business areas.

• Opportunity to work alongside internationally recognized scientists and cutting-edge professionals in process, production, business, and marketing.