Field Service Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver expert installation, maintenance, and repair services for advanced analytical and microscopy equipment.

• Provide technical support for cutting-edge technology.

• Foster and sustain customer relationships with research institutions, universities, and industrial facilities.

• Address intricate hardware and software challenges.

• Perform preventive maintenance tasks.

• Educate users to guarantee optimal system performance.

• Analyze and interpret technical documentation, schematics, and engineering drawings.

• Attend to urgent customer requirements.

• Operate in laboratory and cleanroom settings as necessary.

• Travel 25–50% to client sites.

⛳️ Requirements

• Advanced degree with 3 years of relevant experience, or a Bachelor's degree with 5 years of experience in installing, troubleshooting, repairing, and calibrating advanced analytical instruments.

• Preferred areas of study include Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical discipline.

• Continuous technical training and certifications are mandatory.

• Proven expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems.

• Strong diagnostic skills and problem-solving capabilities for hardware and software challenges.

• Exceptional interpersonal communication skills with a demonstrated ability to cultivate positive customer relationships.

• Professional proficiency in English; knowledge of additional languages is advantageous.

• Capability to read and interpret technical documentation, schematics, and engineering drawings.

• Proficient in Windows operating systems, networking, and standard business software.

• Valid driver's license and ability to travel 25–50%.

• Physical capability to lift up to 50 lbs and work in laboratory settings.

• Experience in mentoring and training others is preferred.

• Ability to work autonomously while ensuring strong collaboration within a team.

• Availability to respond to urgent customer requests.

• Must adhere to all safety protocols and be capable of working in cleanroom environments when necessary.

🏝️ Benefits

• Continuous technical training and certifications.

• Opportunities for professional growth and development.

• Standard Monday–Friday work schedule.