Field Service Engineer

This is a fully remote position, open to applicants in China.

📋 Description

• Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments.

• Provide exceptional service to clients in research, industrial, and healthcare environments.

• Diagnose equipment problems down to the component level.

• Offer customer support and respond to urgent client needs promptly.

• Train and assist customers in operating equipment.

• Record service activities and create comprehensive reports.

• Achieve customer satisfaction objectives.

• Travel 50-75% within the designated territory.

⛳️ Requirements

• Advanced Degree with no prior experience required, or a Bachelor's Degree plus 2 years of hands-on technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or a related technical discipline.

• Relevant additional certifications are a plus.

• Strong skills in electronics and mechanical troubleshooting, with the ability to diagnose issues down to the component level.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Excellent customer service and communication abilities, both written and verbal.

• Strong organizational skills and effective time management.

• Proficient in Microsoft Office suite and service management tools.

• Capable of reading and interpreting technical documentation and schematics.

• Valid driver's license and willingness to travel up to 50-75% within the assigned territory.

• Physical capability to lift up to 50 lbs and work in various laboratory settings.

• Proficiency in English is required; knowledge of additional languages is advantageous.

• Strong problem-solving skills and the ability to work independently.

• Commitment to safety protocols and quality standards.

• Ability to respond to client needs on short notice.

• Competence in training and supporting customers in equipment operation.

• Experience in documenting service activities and preparing detailed reports.

• Proven track record of achieving customer satisfaction goals.

🏝️ Benefits

• Fully remote work arrangement.

• Standard work schedule from Monday to Friday.

• Opportunities to engage with cutting-edge technology.

• Career advancement prospects.

• Work that contributes to scientific progress and innovation.