Field Service Engineer

This is a fully remote position, open to applicants in China.

📋 Description

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.

• Provide exceptional field service to clients in research, industrial, and healthcare environments.

• Diagnose equipment problems at the component level.

• Respond promptly to customer requests, often on short notice.

• Train and assist customers in the operation of equipment.

• Record service activities and create comprehensive reports.

• Achieve customer satisfaction objectives.

• Comply with safety protocols and quality standards.

⛳️ Requirements

• Advanced Degree with no prior experience required, or a Bachelor's Degree combined with 2 years of practical technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Preferred educational backgrounds include Electronics, Engineering, Physics, Chemistry, or a related technical field.

• Strong skills in electronics and mechanical troubleshooting, including the ability to diagnose issues at the component level.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Excellent written and verbal communication skills, especially in customer service.

• Strong organizational abilities and effective time management skills.

• Proficient in Microsoft Office suite and service management software.

• Capability to read and interpret technical documentation and schematics.

• Valid driver's license with the ability to travel 50-75% within the assigned territory.

• Ability to lift up to 50 lbs and work in various laboratory settings.

• Proficiency in English is required; knowledge of additional languages is advantageous.

• Strong problem-solving skills and the ability to work autonomously.

• Commitment to adhering to safety protocols and maintaining quality standards.

• Ability to swiftly respond to customer needs.

• Competence in effectively training and supporting customers in equipment operation.

• Experience in documenting service activities and preparing detailed reports.

• Proven track record of achieving customer satisfaction goals.

🏝️ Benefits

• Opportunities to engage with cutting-edge technology.

• Career advancement opportunities.

• Reasonable accommodations for individuals with disabilities.

• Additional benefits and privileges associated with employment.