Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Install, maintain, calibrate, troubleshoot, and repair laboratory equipment, such as incubators, centrifuges, refrigerators, freezers, and related instruments.

• Identify electrical, mechanical, and refrigeration problems utilizing schematics, service documentation, diagnostic software, and testing equipment.

• Provide an outstanding customer experience through prompt communication, technical expertise, and reliable service.

• Work collaboratively with cross-functional teams to address customer concerns and uncover opportunities for additional products and services.

• Continuously enhance technical knowledge through product training, safety initiatives, and industry updates.

• Oversee daily service operations by scheduling customer appointments, replying to customer inquiries, completing field service reports, ordering parts, and maintaining precise service documentation.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A technical certificate, Associate's degree, or Bachelor's degree in HVAC, Engineering, Electronics, or a related discipline is preferred.

• Prior experience in troubleshooting, repairing, or maintaining electrical, mechanical, or electromechanical equipment is preferred.

• Capability to troubleshoot electromechanical equipment using electrical schematics, technical documentation, and diagnostic tools such as digital multimeters, temperature measurement devices, and pressure gauges.

• Strong analytical, organizational, and problem-solving skills with the ability to independently manage multiple priorities.

• Proficient in communicating technical information clearly to both customers and colleagues.

• Exceptional customer service, communication, and relationship-building abilities.

• Proficient in Windows, Microsoft Office, and service management software.

• A commitment to safety, quality, and ongoing learning.

• Must have legal authorization to work in the United States without sponsorship now or in the future.

• Must be able to successfully pass a comprehensive background check and drug screening.

• Must maintain a valid driver's license and a safe driving record.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, which include commuter benefits and tuition reimbursement.

• At least 120 hours of paid time off (PTO), 10 paid holidays each year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), as well as accident and life insurance, and short- and long-term disability, in accordance with company policy.

• Retirement and savings options, including a competitive 401(k) U.S. retirement savings plan.

• The Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues with the chance to purchase company stock at a discount.