Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, troubleshoot, test, analyze, maintain, and repair Syntegon packaging machinery and related products.

• Deliver technical customer support to reduce downtime and enhance production efficiency.

• Engage in internal, external, and vendor training sessions.

• Conduct assembly, installation, startup, modernization upgrades, commissioning, and production assistance at client locations.

• Execute troubleshooting and preventive maintenance at customer sites.

• Offer Help Line support to clients.

• Educate customers on machine operation, updates, modifications, maintenance, and operational health and safety standards.

• Assist customer operations with equipment adjustments and settings to maximize performance.

• Facilitate final machine verification during Factory Acceptance Tests.

• Identify and promote continuous improvement initiatives.

• Professionally represent Syntegon while building strong relationships with customers and colleagues.

• Keep an organized workspace at both company and customer locations.

• Travel domestically and internationally as required.

⛳️ Requirements

• Completion of an apprenticeship in mechanics, precision mechanics, electrical engineering, or mechatronics, or equivalent experience.

• A minimum of 3 years of experience in machinery manufacturing.

• At least 2 years of proficiency with PCs and Microsoft Office.

• Exceptional written and verbal communication skills.

• Ability to collaborate effectively with other departments and foster teamwork.

• Strong problem-solving capabilities.

• Capacity to work independently.

• Solid mechanical aptitude and keen attention to detail.

• Strong mathematical abilities.

• Flexibility to adapt to multiple and shifting priorities and deadlines.

• Experience with Allen Bradley, Siemens, or Beckhoff is advantageous.

• Proficient in reading and writing in English; additional language skills are a plus.

• Capability to work in confined spaces and on, above, and beneath packaging equipment.

• Ability to continuously stand, stoop, kneel, and bend while working on machinery.

• Must comply with safety, background, and drug/alcohol testing as mandated by Syntegon or clients.

• Required to wear personal protective equipment as necessary.

• Willingness to travel domestically and internationally.

🏝️ Benefits

• Competitive salary with regular performance reviews.

• 25 days of holiday plus bank holidays.

• Flexible working hours through an annualized hours scheme.

• Generous pension plan with Aviva.

• Life assurance amounting to 7 times the annual salary.

• Simply Health medical cashback plan for routine healthcare expenses.

• Income protection available after 2 years of service.

• Cycle to Work and Tech schemes.

• Wellbeing support through Everymind at Work.

• A friendly and social work environment with regular activities.

• Opportunities for career advancement within a global company that values local culture.

• Discretionary company bonus scheme linked to overall company performance.