Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Perform daily servicing and maintenance tasks for customer EV charging stations.

• Identify and rectify electrical, hardware, software, and network-related issues.

• Execute repairs, which include replacing defective parts and components.

• Assist with installation, commissioning, preventative maintenance, upgrades, and warranty services.

• Offer remote technical support to customers and field personnel.

• Keep precise service records, daily work logs, and track company vehicle mileage.

• Oversee and replenish the inventory of spare parts.

• Collaborate with technical, engineering, and customer service teams.

• Support service and maintenance agreements while adhering to established response times and service standards.

• Ensure that all work is performed safely and complies with company policies and relevant electrical and EV charging regulations.

• Participate in an on-call rotation approximately one week every five weeks, from Monday to Monday.

⛳️ Requirements

• Minimum of 2 years’ experience in a technical support or field service engineering position.

• Demonstrated success in servicing, maintaining, and repairing equipment.

• Proficient in using a multimeter and conducting continuity testing.

• Hands-on approach and confidence in using tools effectively.

• Strong skills in fault diagnosis and troubleshooting.

• Ability to work both independently and collaboratively within a team.

• Excellent communication skills with a knack for explaining technical issues clearly.

• Valid full manual UK driving licence.

• Eligibility to live and work in the UK.

• No more than 3 penalty points on driving licence.

• Experience in EV charging, automotive, clean energy, or electrical engineering sectors is preferred.

• Familiarity with charging infrastructure or similar electrical equipment is advantageous.

• Previous experience in remote technical support is a plus.

• Experience with on-call or out-of-hours support rotation is beneficial.

• Relevant engineering qualifications or technical training are desirable.

🏝️ Benefits

• Comprehensive internal training and relevant certifications provided.

• Career advancement opportunities within the expanding EV charging sector.

• Provision of a company vehicle.

• Necessary tools supplied for the role.

• 33 days of holiday per year, including bank holidays, pro rata.

• Contributions to the employer pension scheme.

• Access to the Employee Assistance Programme.

• Life insurance coverage up to 6 times annual salary.

• Full training and development opportunities available.

• Permanent employment status offered.