Field Service Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Provide assistance to customers regarding technical and service-related challenges within Standard BioTools' Proteomics product range.

• Carry out installation, maintenance, and repair tasks on Proteomic systems at client locations.

• Diagnose instrument hardware and software issues in demanding environments.

• Contribute to the development of high-value service-related procedures and documentation.

• Identify and relay opportunities for product and process enhancements.

• Utilize CRM business policies, procedures, and reporting tools.

• Travel across the designated regions of Italy, Switzerland, and Southern France.

• Report directly to the Senior Manager, EMEA Field Service.

• Work collaboratively with interdisciplinary teams to ensure complete customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in a Science or Engineering discipline, or equivalent experience in the service and/or support of analytical instruments, or a combination of education, experience, and training.

• Experience in technical support/service is essential.

• Significant knowledge of optical, electrical, and mechanical subsystems.

• Proficiency in root cause analysis and corrective action techniques.

• Previous experience with Life Science instrumentation is preferred.

• Familiarity with Mass Spectrometers or related technologies is highly advantageous.

• Knowledge of Salesforce.com / ServiceMax is a plus.

• Excellent communication skills are necessary.

• Fluency in English is required.

• Proficiency in Italian and other European languages is desirable.

• Willingness to travel up to 60% on both scheduled and unscheduled assignments.

🏝️ Benefits

• Equal opportunity/affirmative action employer.

• 60% travel is mandatory as part of the role (this is not a compensation benefit).