Field Service Engineer

This is a fully remote position, open to applicants in Bahrain.

📋 Description

• Ensure that service activities and the service environment comply with group HSE and quality standards.

• Plan, implement, and oversee workshop activities and service orders.

• Balance workshop workload while monitoring costs, KPIs, and objectives through business system tools.

• Drive participation in John Crane Tier Review and engage in operational planning and enhancement processes.

• Work in collaboration with Sales and Customer Operations to eliminate bottlenecks and enhance the value stream.

• Manage inventory initiatives across the designated region.

• Conduct site visits to customers to install and troubleshoot mechanical seals and related equipment.

• Support the execution of Global Service contracts and monitor delivery performance along with contractual KPIs.

• Create seal observation reports that include detailed analyses and recommendations.

• Perform repairs both on-site and in the workshop.

• Assist end users during shutdowns and project commissioning phases.

• Support and uphold refurbishment contracts.

• Conduct measurements and site surveys while coordinating installations.

• Collaborate with stakeholders, local teams, and agents.

• Participate in technical reviews of products and services.

• Maintain and enhance market presence with key end users while identifying new opportunities.

• Establish and cultivate relationships with end users.

• Discuss and resolve complex equipment issues, and support customer project requirements.

⛳️ Requirements

• Bachelor’s degree in Mechanical Engineering or a closely related discipline.

• More than 5 years of practical experience in engineering and field service.

• Experience centered on mechanical seals and rotating equipment in refineries.

• Capability to perform effectively in proactive, multinational, and multicultural settings.

• Strong technical expertise in John Crane’s product range, or the ability to quickly gain in-depth product knowledge.

• Ability to manage competing and dynamic priorities effectively.

• Hands-on problem-solving skills.

• Dedication to HSE and quality standards.

🏝️ Benefits

• Competitive compensation and benefits package.

• Employee resource groups (ERGs), including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

• Smiths Excellence Awards and annual Smiths Day recognition celebration.

• An inclusive workplace that supports diversity, equality, and ethics.