Field Service Engineer

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Execute installations, calibrations, and preventive maintenance tasks on Sartorius equipment at client locations.

• Deliver both on-site and remote technical assistance to clients in Saudi Arabia and other countries in the MEA region.

• Assess reported concerns, determine the root causes of failures, and implement corrective measures.

• Refer complex technical problems to higher support tiers by documenting observations and adhering to established escalation protocols.

• Keep precise and comprehensive service records, including time logs, expenses, and tasks completed.

• Ensure compliance with both customer-specific and internal health and safety guidelines during service operations.

• Consistently apply standard service procedures and protocols to guarantee service excellence and process adherence.

⛳️ Requirements

• Vocational training in Electronics, Mechanical Engineering, or a related technical discipline.

• Initial experience in field service, maintenance, or technical support roles related to electronic, mechanical, or hydraulic systems.

• Proven capability to troubleshoot mechanical and electrical systems in a client-facing setting.

• Basic knowledge of automation and robotics systems.

• Strong communication abilities along with a customer-centric approach to clearly and professionally convey technical information.

• Capacity to adhere to structured service processes and documentation requirements.

• Demonstrated effectiveness in a multicultural and international work environment.

• Excellent command of English; knowledge of Arabic is a plus.

• Valid driver's license.

• High willingness to travel (minimum 70%).

• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms.

• Applications should be submitted in English only.

🏝️ Benefits

• Comprehensive onboarding program, including a virtual online platform accessible prior to joining.

• Welcome Workshops.

• A buddy assigned as a point of contact for support.

• A culture of mutual support, teamwork, and international collaboration.

• Opportunities to join communities focused on various topics, including coaching, agile working, and business women's networks.