Field Service Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Carry out installations, calibrations, and routine maintenance on Sartorius equipment.

• Offer both on-site and remote technical assistance to customers.

• Identify technical problems utilizing standard diagnostic tools and implement predefined corrective measures.

• Address technical challenges within established guidelines and escalation protocols.

• Forward complex or unresolved issues to higher support tiers.

• Record symptoms, findings, actions taken, service activities, and corrective measures in service systems.

• Comply with service processes, safety regulations, and documentation standards.

• Ensure dependable equipment operation, availability, customer satisfaction, and consistent system performance.

⛳️ Requirements

• Bachelor’s degree in Engineering or a comparable technical qualification.

• Over 3 years of experience in field service, maintenance, or technical support roles involving technical equipment or systems.

• Proficiency in diagnosing and resolving mechanical, electrical, or software-related issues following established procedures.

• Solid understanding of equipment functionality and service protocols.

• Strong communication skills with a customer-centric approach.

• Capability to operate within structured service processes and documentation requirements.

• Valid driver's license and readiness to travel.

• Ability to occasionally lift items weighing up to 22 kilograms and frequently lift up to 9 kilograms.

• Alignment with Sartorius core values: Sustainability, Openness, Enjoyment.

🏝️ Benefits

• Opportunities for mentoring, leadership programs, and participation in internal seminars.

• Paid vacation, sick leave, corporate holidays, and a community service day.

• Flexible working hours.

• Comprehensive onboarding process, including access to a virtual online platform.

• Supportive environment that fosters team spirit and international collaboration.

• Communities focused on topics such as Coaching, Agile Working, and a Businesswomen’s Network.

• Medical, dental, vision, EAP, and other wellness initiatives.

• State-of-the-art smart buildings equipped with the latest technology and equipment.

• 401(k) plan with a generous company match.

• HSA, FSA options (dependent care and healthcare spending), and Transportation Commuter Account.

• Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health services, and Health Advocate support.

• Optional Supplemental Life Insurance, Legal Services, Long-Term Disability (LTD) & Short-Term Disability (STD), Critical Illness Insurance, and Student Loan Tuition Refinance Service.