Field Service Engineer

This is a fully remote position, open to applicants in New Mexico, +1 more state.

📋 Description

• Execute field installations and initiate start-ups.

• Perform preventative maintenance and carry out inspections and performance evaluations.

• Ensure product adherence to manufacturing specifications and application engineering/purchase requirements.

• Document the performance of installed products.

• Educate and guide product users on proper operation and maintenance procedures.

• Diagnose, repair, and calibrate refrigeration systems, electronics, and electro-mechanical components.

• Build, maintain, and enhance positive relationships with customers.

• Organize service calls at customer locations.

• Create work orders and communicate the advantages of refrigeration and controller retrofits.

• Set up preventive maintenance agreements and execute general service tasks.

• Stay informed about warranty, maintenance, and service policies and procedures.

• Keep vehicle logs and maintenance schedules updated.

• Maintain detailed field service and travel expense records.

• Travel locally and regionally to customer sites.

⛳️ Requirements

• Minimum of 2 years of experience in refrigeration.

• Strong understanding of single-stage refrigeration systems.

• At least 2 years of relevant work experience or training in commercial/industrial refrigeration or HVAC/R.

• Proficient in electronics and controls programming.

• Relevant work experience in a service-related role.

• Possess a valid driver's license.

• Willingness and capability to travel weekly to customer locations and stay in hotels for 3–4 nights a week.

• Ability to diagnose, repair, and calibrate refrigeration, electronic, and electro-mechanical systems using schematics and blueprints.

• Capacity to regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds.

• Ability to stand, walk, climb, balance, stoop, kneel, crouch, crawl, reach, talk, and hear as required.

• Experience or training in cascade refrigeration systems is preferred.

• EPA Universal Certificate is preferred.

• Previous work experience in the environmental simulation systems industry is preferred.

🏝️ Benefits

• Weekly $350 per diem for personal expenses with no receipt required.

• All travel expenses covered by the company.

• Company-provided work vehicle.

• 100% of hourly wage compensated for travel time.

• Comprehensive 2–4 week training program at the facility in Holland, Michigan.