Field Service Engineer

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Execute field installations and initiate start-up procedures.

• Carry out preventative maintenance tasks.

• Perform inspections and conduct performance evaluations to ensure products meet manufacturing specifications and application engineering/purchase requirements.

• Document the performance of installed products.

• Educate and train product users on proper operation and maintenance procedures.

• Diagnose, repair, and calibrate refrigeration, electronics, and electro-mechanical systems using schematic diagrams.

• Restore products to full operational status.

• Build, maintain, and nurture positive relationships with customers.

• Coordinate service appointments at customer locations.

• Generate service work and articulate the advantages of refrigeration and controller retrofits.

• Establish preventive maintenance agreements.

• Carry out general service tasks.

• Stay informed about warranty, maintenance, and service policies and procedures.

• Keep vehicle logs and maintenance schedules updated.

• Maintain detailed field service reports and travel expense documentation.

• Travel weekly to local and regional customer sites.

⛳️ Requirements

• A minimum of 2 years of experience in refrigeration.

• Strong comprehension of single-stage refrigeration systems.

• At least 2 years of work experience or training in commercial/industrial refrigeration or HVAC/R.

• Familiarity with electronics and controls programming.

• Experience in a related service role.

• Possession of a valid driver’s license.

• Willingness and capability to undergo a 2–4 week training period at the facility located in Holland, Michigan.

• Ability to travel locally and regionally to customer facilities, including overnight stays in hotels 4 nights a week.

• Capability to meet the physical demands of the position, which include standing, climbing or balancing, and lifting up to 50 pounds.

• Preferred knowledge of cascade refrigeration, possession of an EPA Universal Certificate, and experience in environmental simulation systems industry.

🏝️ Benefits

• Full hourly wage compensated for travel time.

• Weekly $350 per diem for personal expenses; no receipts required.

• Company covers 100% of travel costs.

• Work vehicle provided for job-related tasks.

• Full-time employment opportunity.