Field Service Engineer

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Execute field installations and initiate start-ups.

• Perform preventative maintenance activities.

• Assess and conduct performance evaluations to ensure products meet manufacturing specifications and application engineering/purchase criteria.

• Record the performance of installed products.

• Educate and guide product users on proper operation and maintenance practices.

• Diagnose, repair, and calibrate refrigeration, electronic, and electro-mechanical systems using schematics and prints.

• Build, foster, and maintain positive relationships with customers.

• Reach out to customers to schedule service calls, generate work orders, explain the benefits of refrigeration and controller retrofits, establish preventive maintenance agreements, and carry out general service tasks.

• Stay informed about warranty, maintenance, and service policies and procedures.

• Keep accurate vehicle logs and maintenance schedules.

• Maintain detailed field service and travel expense reports.

• Travel to customer sites within local and regional areas.

⛳️ Requirements

• A minimum of 2 years of experience in refrigeration.

• Strong understanding of single-stage refrigeration systems.

• At least 2 years of experience or training in commercial/industrial refrigeration or HVAC/R.

• Proficiency in electronics and controls programming.

• Relevant work experience in a service-related role.

• A valid driver’s license.

• Willingness and capability to travel weekly to customer locations and stay in hotels for 4 nights each week post-training.

• Capacity to fulfill physical demands, including standing, climbing, balancing, walking, reaching, stooping, kneeling, crouching, or crawling.

• Ability to regularly lift and move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

• Experience or training in cascade refrigeration systems is preferred.

• EPA Universal Certificate is preferred.

• Work experience in the environmental simulation systems sector is preferred.

🏝️ Benefits

• 100% of hourly wage compensated for travel time.

• $350 per diem provided weekly for personal expenses; no receipts required.

• All travel expenses covered by the company.

• Company vehicle supplied for work purposes.

• Full-time employment status.

• 2–4 week training period at the facility located in Holland, Michigan.