Field Service Engineer

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Execute on-site field service activities, which encompass installation, operation, maintenance, repair, and removal of sophisticated temperature control equipment.

• Install, test, service, and calibrate equipment to meet operational specifications and fulfill customer expectations.

• Identify and resolve intricate technical challenges while offering recommendations and solutions to both internal teams and customers.

• Carry out preventative maintenance and routine service tasks.

• Assess product performance and assist with modifications, upgrades, and enhancements.

• Act as the primary on-site representative, fostering strong customer relationships.

• Ensure services are in accordance with contract stipulations, timelines, and expectations.

• Coordinate technical services, logistics, provisioning, and system configurations efficiently.

• Keep and review equipment logs to spot trends and determine necessary repairs.

• Travel to various customer locations, with travel requirements of up to 50%.

• Represent Advanced Thermal Sciences, a division of RTX-owned Collins Aerospace, in supporting semiconductor manufacturing operations.

⛳️ Requirements

• Generally necessitates a University Degree and less than 2 years of relevant prior experience.

• Proven experience in troubleshooting and servicing complex temperature control equipment.

• Basic proficiency in computer skills, including Microsoft Office 360 and standard desktop applications.

• Excellent customer-facing communication abilities and a knack for building relationships.

• Preferred experience in supporting or servicing industrial/commercial refrigeration systems.

• Preferred experience in troubleshooting and diagnosing electrical control systems, including PLCs.

• Hands-on experience in diagnostics, troubleshooting, and repair of electromechanical systems in field service or industrial settings preferred.

• Universal EPA certification is preferred.

• Must qualify as a U.S. Person as defined by applicable regulations.

• Must be willing to support travel requirements of up to 50% to customer sites.

• No security clearance is necessary.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan with employer matching contributions and a separate employer retirement contribution.

• Lifetime Income Strategy option available.

• Tuition reimbursement program offered.

• Student Loan Repayment Program accessible.

• Life insurance and disability coverage provided.

• Optional pet insurance available.

• Optional home and auto insurance options.

• Optional additional life and accident insurance can be selected.

• Optional critical illness insurance available.

• Optional group legal coverage offered.

• Optional ID theft protection services available.

• Benefits for birth, adoption, and parental leave.

• Ovia Health services, including fertility and family planning support.

• Adoption Assistance program provided.

• Autism Benefit available.

• Employee Assistance Plan, featuring up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand for virtual doctor visits.

• Bright Horizons child and elder care services offered.

• Teladoc Medical Experts second opinion program available.

• Flexible spending accounts provided.

• Flexible work schedules accommodated.

• Employee Scholar Program available for education support.

• Paid time off provided.

• Holidays observed.

• Potential for annual short-term and/or long-term incentive compensation programs; payments are not guaranteed.

• Up to 50% travel expected to support customer locations and business needs.