Field Service Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Install, validate, maintain, verify the performance, and repair Revvity diagnostic testing instruments and equipment at customer locations.

• Provide preventative, remedial, warranty, and contract maintenance services within specified time frames.

• Strive for zero service recalls.

• Travel extensively within the assigned geographic region, including long-distance and overnight trips.

• Offer billing information based on installation, warranty, and service agreement terms.

• Promote value-added options such as service contracts, upgrades, instrument add-ons, training, support, software, laboratory services, and hardware enhancements.

• Assist local sales representatives in securing new instrument orders.

• Contribute to the division's profitability through billable labor/travel, parts, support, installation, and consumables orders.

• Maintain electronic and repair documentation for dispatch, inventory, and service support.

• Accurately complete required reports in a timely manner.

• Manage assigned company assets and inventory levels.

• Enhance technical and interpersonal skills through company-sponsored training and development programs.

• Achieve higher-level certifications and uphold certification standards associated with the CSE role.

⛳️ Requirements

• Associate’s degree or Technical Degree with over 4 years of experience in instrument installation, repairs, and maintenance OR Bachelor’s Degree in Life Sciences, Electronics, Mechanics, Biotechnology, or a STEM discipline with over 2 years of experience in instrument installation, repairs, and maintenance.

• Possess a valid driver’s license and maintain a good driving record.

• Capability to operate a motor vehicle safely.

• Willingness to frequently travel long distances and overnight.

• Familiarity with laboratory safety practices.

• Ability to follow both written and verbal instructions.

• Proficient in reading and comprehending technical bulletins and service manuals.

• Ability to work effectively under time constraints.

• Maintain alertness and focus.

• Capability to work safely with potential electrical, chemical, radiologic, and biological hazards while adhering to universal precautions.

• Competence in operating a personal computer for data entry and report generation.

• Ability to communicate clearly and effectively with customers, colleagues, managers, and other technical support staff.

• Experience with Radioisotope Detection Systems (Beta and Gamma Counters).

• Electro-mechanical troubleshooting skills.

• Ability to meet physical requirements, including frequently lifting up to 25 pounds and occasionally up to 100 pounds.

• Willingness to travel by air, vehicle, and/or other means of transportation as business demands.

🏝️ Benefits

• Options for Medical, Dental, and Vision Insurance.

• Life and Disability Insurance coverage.

• Paid Time-Off benefits.

• Parental Benefits available.

• Compassionate Care Leave offered.

• 401k plan with Company Match.

• Employee Stock Purchase Plan.