Field Service Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute installations, maintenance, validations, and repairs of laboratory equipment.

• Deliver troubleshooting, repair, qualification, and warranty services within established time frames and maintenance protocols.

• Interact with customers to comprehend analytical workflows and customize training, support, and upgrade offerings.

• Recognize revenue opportunities, including billable work, consumables, and service leads.

• Oversee assigned tools, test equipment, telecommunication devices, and service-parts inventory.

• Communicate product-improvement opportunities through the quality-notification process.

• Engage in company-sponsored training and pursue higher-level certification.

• Fulfill administrative duties such as time reporting and completing assigned training.

• Ensure compliance with health, safety, security, environmental, and operational standards.

• Act as the company liaison with customers regarding administrative and technical issues.

• Collaborate with the sales team on local sales, contract sales, and related initiatives.

• Travel to customer locations within the assigned territory and occasionally to eastern regions and the United States for training.

⛳️ Requirements

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related field plus 3 years of direct laboratory-equipment repair experience; OR an associate degree plus 5 years; OR a high school diploma with 7+ years of related experience.

• A minimum of 2+ years in laboratory and/or field service experience.

• Advanced understanding of analytical equipment, laboratory environments, and/or instrument-control software.

• Proficiency in MS Office applications, including Outlook, PowerPoint, and Word.

• Exceptional written, verbal, interpersonal, customer-service, critical-thinking, and technical skills.

• Capability to follow technical instructions and interpret technical bulletins, service manuals, and schematics.

• Ability to operate under time constraints while maintaining alertness and focus.

• Competence to work safely around electrical, chemical, radiologic, biologic, and laboratory hazards by using universal precautions.

• Flexibility to travel by air, vehicle, or other transportation, including occasional weekends and holidays.

• International travel is required, including visits to the United States for training; candidates must possess legal authorization for U.S. travel.

• Valid driver’s license and safe operation of motor vehicles.

• Capacity to work in laboratories and controlled environments while using personal protective equipment.

• Ability to remain stationary for over 25% of the time and frequently bend, squat, stretch, and reach.

• Capability to occasionally move or lift up to 25 pounds, with the potential for occasional lifting of up to 50 pounds.

• Required close-range, distance, color, peripheral, and depth vision, along with the ability to adjust focus.

• Ability to manage hazardous waste in accordance with applicable regulations.

• May need to complete medical clearance, respiratory-protection training, and fit testing.

• Preferred: vendor certification on relevant laboratory equipment.

• Preferred: experience with Microsoft 365 and other business software platforms.

• Preferred: experience in managing advanced technical and interpersonal escalations.

• Preferred: ability to guide various business projects to completion.

• Willingness to adhere to customer alcohol and drug testing requirements when necessary.

• Experience or willingness to work with Inductively Coupled Plasma and Chromatography products.

🏝️ Benefits

• Company-sponsored training and development opportunities.

• Higher-level certification possibilities.

• Support for warranty services.

• Opportunities for potential billable work, consumables, and service leads revenue.

• Full-time employment status.

• Annual salary ranging from $60,000.00 CAD to $80,000.00 CAD.