Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, configure, maintain, troubleshoot, service, and repair equipment solutions at customer facilities.

• Conduct start-up testing, validation, and commissioning of Automatic Packaging Solutions Systems.

• Provide customer training on product capabilities, features, and general maintenance procedures.

• Execute specified service and installation calls for designated customers.

• Assist in the management of customer installation projects.

• Organize tasks at customer job sites.

• Perform routine maintenance and emergency services as required.

• Manage support requests, issues, and spare parts for end customers.

• Utilize technical drawings and documentation for troubleshooting purposes.

• Continuously learn about customer operational processes, packaging designs, and technical specifications.

• Document, report, and handle administrative tasks related to project installations and preventative maintenance.

• Manage emails, expense reports, travel arrangements, and technical documentation.

• Communicate effectively with company and customer personnel.

• Comply with company and customer safety standards and protocols.

• Work towards achieving established performance KPIs.

• Foster and maintain strong, trust-based relationships with customers.

• Travel frequently, including internationally, with approximately 50–70% of overnight travel.

⛳️ Requirements

• Bachelor's degree or technical education OR a minimum of 3 years of experience in troubleshooting electrical or mechanical equipment.

• Strong diagnostic and problem-solving capabilities with a customer-first approach.

• Proficient in the use of mechanical and electrical hand tools.

• Ability to interpret technical schematics and wiring diagrams.

• Detail-oriented and able to work well under stress.

• Excellent communication and collaboration skills.

• Flexible and adaptable to changing circumstances.

• Comfortable working independently and managing time with minimal supervision.

• Customer service-oriented with the ability to juggle multiple tasks and priorities.

• Innovative and confident in decision-making with a hands-on approach.

• Positive attitude and quick learner in a fast-paced environment.

• Familiarity with Microsoft Office suite.

• Proficient in English and the local language (both spoken and written).

• Must be able to lift up to 50 lbs.

• Required to stand, walk, kneel, and bend for several hours consistently.

• Willingness to travel and work shifts, including weekends.

• Previous experience as a Resident Engineer or in a customer-facing field service role is a plus.

• Familiarity with automated packaging systems or industrial automation equipment is advantageous.

• Basic knowledge of PLC systems and industrial sensors is preferred.

• Experience in technical documentation, reporting, or digital service tools is beneficial.

• Valid driver's license is a plus.

• Preferred 5+ years of hands-on experience with electro-mechanical systems.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401(k) retirement savings plan.

• Paid Time Off (PTO).

• Health Savings and Flexible Spending Accounts (HSA/FSA).

• Life and disability insurance options.

• Coverage for critical illness, hospital indemnity, accident, and legal/ID theft protection.

• Employee Assistance Program (EAP) available.

• Reasonable accommodations provided during the application process and in the workplace.

• Commitment to equal employment opportunities and fostering a diverse, equitable, and inclusive workplace.