Field Service Engineer

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Install, commission, and set up equipment in alignment with the requirements of the company and its customers.

• Conduct preventive maintenance and inspections to guarantee optimal performance of equipment.

• Identify and diagnose issues related to mechanical, electrical, hydraulic, pneumatic, and software systems.

• Repair or replace faulty components and parts as necessary.

• Respond swiftly to service calls and customer support inquiries.

• Accurately document all service activities, maintenance records, and repair reports.

• Offer technical training and operational guidance to customers and end users.

• Collaborate with engineering, technical support, and sales teams to address complex issues.

• Monitor the performance of equipment and suggest improvements or upgrades.

• Ensure adherence to company policies, safety regulations, and industry standards.

• Manage service tools, test equipment, and spare parts inventory effectively.

• Travel frequently to customer locations as required, with approximately 90% travel expected.

⛳️ Requirements

• Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, or an equivalent military background.

• A minimum of 2 years of experience in field service, maintenance, or technical support is preferred.

• Strong troubleshooting and diagnostic capabilities.

• Familiarity with electrical, mechanical, hydraulic, and pneumatic systems.

• Ability to interpret technical drawings, schematics, and manuals.

• Proficiency in Microsoft Office and service management systems.

• Valid driver’s license and willingness to travel extensively.

• Capability to lift and carry up to 50 pounds.

• Ability to stand, bend, climb, and work in industrial settings for prolonged periods.

• Willingness to travel and work flexible hours, including some weekends and holidays.

• Capability and readiness to travel internationally on an as-needed basis.

• Strong customer service orientation.

• Excellent problem-solving and analytical thinking skills.

• Strong communication and interpersonal abilities.

• Effective time management and organizational skills.

• Meticulous attention to detail.

• Adaptability and flexibility in various situations.

• Ability to collaborate effectively within a team.

🏝️ Benefits

• Supportive culture within a growing and dynamic work environment.

• Opportunities to develop skill sets and advance your career.

• Diverse and inclusive workplace.