Field Service Engineer

This is a fully remote position, open to applicants in Lithuania, +2 more countries.

📋 Description

• Install, maintain, and repair Medtronic CST, CAS, and Robotics systems following manufacturer guidelines, quality standards, and regulatory requirements.

• Provide preventive maintenance, corrective maintenance, and software support for designated capital equipment.

• Troubleshoot mechanical, electrical, software, and network-related issues, coordinating solutions with regional and global technical support teams.

• Assist with new system installations, conduct site readiness assessments, perform acceptance testing, and facilitate customer handovers.

• Accurately document service activities, technical findings, parts usage, and customer interactions within service management systems.

• Maintain service tools, calibration equipment, spare parts inventory, and other company assets.

• Develop strong customer relationships and deliver professional technical support to healthcare professionals and internal stakeholders.

• Provide support to customers across Lithuania, Latvia, and Estonia, with regular travel throughout the Baltic region and occasional travel to other parts of Europe.

⛳️ Requirements

• Bachelor’s degree or technical qualification in biomedical engineering, electronics, mechatronics, robotics, automation, or a related technical field.

• Experience in servicing capital equipment, robotics, imaging systems, surgical technologies, or other complex electromechanical systems.

• Strong technical troubleshooting abilities in hardware, software, and networked environments.

• Capability to interpret technical documentation and service procedures.

• Professional proficiency in English along with at least one Baltic language (Lithuanian or Latvian).

• Valid driver's license.

• Willingness to travel extensively throughout the Baltic region.

• Previous experience in supporting surgical navigation systems, robotic-assisted surgery platforms, imaging technologies, or operating room equipment is a plus.

• Familiarity with healthcare settings, regulated industries, and field service management systems would also be advantageous.

🏝️ Benefits

• Competitive salary and a flexible benefits package.

• Short-term incentive known as the Medtronic Incentive Plan (MIP).