Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support for the development, testing, deployment, maintenance, and quality assurance of a sophisticated telecommunications system.

• Perform site surveys and assist in the design of installation packages.

• Execute equipment and cable installations, manage configurations, provide technical assistance, support commissioning testing, troubleshoot, and resolve issues with network elements.

• Assist in the creation of method of procedures (MOP).

• Contribute to the development of IBOM, MBOM, and Master TRBOM for site installations.

• Ensure that implementation activities utilize consistent, proven, and continuously improved processes.

• Carry out TSIP actions to install, integrate, test, activate, and achieve operational readiness.

• Participate in daily status calls, report achievements and project status, identify challenges, and provide outlooks.

• Gather information for daily status reports.

• Conduct site surveys, installations, testing, de-installations, and quality control activities.

• Execute technically detailed DISN site surveys in both CONUS and OCONUS locations to evaluate site readiness and develop implementation plans, power requirements, and cost estimates.

• Manage installation, de-installation, upgrade, and interface actions for network components at stakeholder sites.

• Collaborate with users, site/base support, facilities personnel, network managers and controllers, and carriers for the planning and execution of installation, cutover, activation, and deactivation.

• Develop Site Survey Reports (SSR) and assist with Site Engineering Solutions (SES).

• Support Logistics with IBOM/MBOM procurement needs.

• Configure Cisco, Ciena, and Safenet network elements in accordance with DISA guidelines.

• Conduct hands-on IT&A and quality validation of network components or facilitate remote testing with Operations Engineering.

• Work with partners on surveys, installations, testing, de-installations, quality control, and customer-ready deliverables.

• Assist senior staff and ensure that customer requirements and project milestones are achieved.

• Update TSIP packages, including master redline drawings, SES, SSR, 1149, SCL, CLR, and test results.

• Review project plans, schedules, resources, delivery timelines, estimates, WBS, resource plans, and status reports.

• Provide technical support to customers and service professionals.

• Maintain clear and concise verbal and written business communications.

• Travel and work hours outside of Monday–Friday as necessary.

⛳️ Requirements

• Must hold an active Secret security clearance.

• Experience with surveys, installations, pulling and terminating cable, implementing necessary pinouts, and installing and configuring Ciena equipment, cards, power supplies, racks, patch panels, testing, and documenting installations, as well as dressing and labeling cables, racks, and patch panels.

• Familiarity with ANSI/BICSI 002 Data Center Design and Implementation Best Practices.

• Knowledge of ANSI/BICSI N1 Installation Practices for Telecommunications and ICT Cabling and Related Infrastructure.

• Understanding of ANSI/BICSI N3 Planning and Installation Methods for the Bonding and Grounding of Telecommunication and ICT Systems and Infrastructure.

• Awareness of Information Technology Systems Installation Methods Manual (ITSIMM).

• Knowledge of Telecommunications Distribution Methods Manual (TDMM).

• Ability to perform frequent bending, stooping, twisting, and turning, and work in unusual positions requiring full body mobility.

• Working knowledge of Ciena 6500, Ciena 5160, Ciena 5171, and other related equipment.

• Experience with DC power systems.

• Proficiency in Microsoft Office, particularly Visio.

• Strong analytical and problem-solving abilities, along with excellent written and verbal communication skills.

• Must be responsive to customer inquiries and requests and be willing to travel at short notice.

• Capable of lifting 50 pounds, climbing ladders, and performing installation tasks.

• Experience in briefing Government customers and stakeholders.

• Ability to thrive in a team-oriented, fast-paced, dynamic environment.

• Willingness to travel extensively.

• Typically requires a BS and 4–8 years of relevant experience or a Master’s degree with 2–6 years of relevant experience.

• Preferred: DoD Directive 8570 IAT Level II certification or higher, such as CompTIA Security+ CE.

• Preferred: ITIL v3 Foundation Certification.

• Preferred: BICSI certification.

• Preferred: Field Service Engineering experience.

• Preferred: Ciena Certification.

• Must comply with applicable U.S. export control and security regulations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work schedules.

• Professional development opportunities and tuition assistance.

• Retirement savings plan with company matching.