Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the designated territory.

• Fulfill service agreements and warranty commitments while surpassing customer expectations.

• Act as a senior technical expert for the da Vinci Surgical system across all platforms.

• Conduct scheduled maintenance, system inspections, preventive upkeep, software updates, recalls, field actions, and upgrades.

• Diagnose and repair Intuitive products and related equipment within specified timeframes.

• Organize and execute system and hardware delivery and installation.

• Carry out administrative tasks such as managing spare parts inventory, completing Field Activity Reports, Return Material Authorizations, and expense reports.

• Maintain company-issued tools, calibrated tool sets, vehicle, laptops, iPads, and other assets.

• Provide support to Intuitive teams, including participation in sales trade shows, customer phone support, and coordination with hospital contacts.

• Offer feedback to headquarters and engage in continuous improvement initiatives.

• Complete required equipment training, courses from Intuitive Surgical University, and professional development programs.

• Manage the assigned territory, including customer needs, install-base configurations, customer contacts, relationships, training, and events.

• Mentor junior Field Service Engineers on maintenance, customer service, and administrative responsibilities.

• Participate in new product introduction efforts.

• Engage in regional continuous process improvement projects in collaboration with management, product support, engineering, and cross-functional teams.

• Assist with the renewal of service contracts.

⛳️ Requirements

• Bachelor’s or college degree in a scientific or technical engineering field, or equivalent experience.

• Alternatively, 5 years of relevant work experience.

• Alternatively, 3 years of experience along with a Master’s degree.

• Alternatively, a PhD with no professional experience.

• Excellent written and verbal communication skills in the local language(s) and English.

• Strong interpersonal abilities.

• In-depth technical knowledge of Intuitive Surgical products, acquired through experience.

• Proficient teaching and presentation skills.

• Exceptional administrative and record-keeping capabilities.

• Familiarity with Operating Room protocols is preferred.

• Proven history of solid relationships with surgeons and hospital staff is preferred.

• Demonstrated ability to independently troubleshoot complex electro-mechanical systems.

• Willingness to travel 50–70%, depending on account distribution and geographical area.

• Subject to applicable U.S. export controls, export licenses, and/or Technology Control Plan requirements may apply.

🏝️ Benefits

• Remote work arrangement; employees have the flexibility to work outside the office and come onsite when requested by their leader.

• Professional development courses as mandated by management.

• Provision of equipment and company-issued assets, including tools, calibrated tool sets, vehicles, laptops, and iPads.

• Training opportunities through Intuitive Surgical University.

• Equal employment opportunity and protections against discrimination are guaranteed.