Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, provide support for, troubleshoot, repair, and maintain Intuitive products within the designated territory.

• Meet service agreements and warranty commitments while surpassing customer expectations.

• Guide junior Field Service Engineers in maintenance, customer service, and administrative responsibilities.

• Execute regional administrative tasks effectively.

• Engage in new product launches and initiatives aimed at process enhancement.

• Serve as a senior technical authority on the da Vinci Surgical system across all platforms.

• Carry out scheduled maintenance tasks, including system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.

• Diagnose, troubleshoot, and repair Intuitive products and related equipment.

• Coordinate the delivery and installation of systems and hardware.

• Handle administrative responsibilities such as managing spare parts inventory, completing Field Activity Reports, Return Material Authorizations, and expense reports.

• Maintain company-issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other assets.

• Provide support to Intuitive teams through trade show assistance, customer phone support, and facilitating hospital contacts.

• Offer feedback to headquarters and engage in continuous improvement initiatives.

• Complete necessary equipment training, Intuitive Surgical University courses, and professional development programs.

• Oversee the assigned territory, addressing customer needs, system installation configurations, customer contacts, relationships, training, and events.

• Participate in new product introductions and regional process enhancement initiatives.

• Assist with service contract renewals.

⛳️ Requirements

• A university or college degree in science or technical engineering, or equivalent qualifications.

• Alternatively, possess 5 years of relevant work experience, or 3 years along with a Master’s degree, or a PhD without prior experience.

• Excellent written and verbal communication abilities in the local language(s) of the market and in English.

• Strong interpersonal skills.

• In-depth technical knowledge of Intuitive Surgical products, acquired through experience.

• Proficient teaching and presentation skills.

• Strong administrative capabilities and meticulous record-keeping skills.

• Familiarity with Operating Room protocols is preferred.

• Proven history of building solid customer relationships with Surgeons and Hospital staff is preferred.

• Demonstrated ability to independently troubleshoot intricate electro-mechanical systems.

• Willingness to travel 50–70%, depending on account distribution and region.

🏝️ Benefits

• Flexible remote work arrangement; employees work remotely and come onsite as requested by management.

• Access to professional development courses as mandated by management.

• Enrollment in Intuitive Surgical University classes as required.

• Provision of company tools and calibrated tool sets.

• Company vehicle for employee use.

• Laptop and iPad provided by the company.

• Additional company-owned or issued assets.