Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, proactively maintain, perform preventive maintenance, troubleshoot, and repair Haemonetics systems for clients in the assigned region.

• Minimize downtime on Haemonetics systems by effectively training site personnel and conducting swift problem investigations.

• Organize, coordinate, and prepare application training sessions.

• Provide application training to site personnel to ensure the effective use of installed medical equipment.

• Coordinate and deliver technical training for both customer personnel and Haemonetics employees.

• Build relationships with potential customers by organizing product demonstrations.

• Advocate for Haemonetics products to current customers.

• Travel as needed within the assigned region and the UK.

⛳️ Requirements

• A degree in technical engineering or a relevant technical education with substantial technical knowledge, or a minimum of four years of experience in a Field Service role, medical device environment, or a comparable position.

• Exceptional customer service skills along with a confident and professional demeanor in customer-facing situations.

• Technical capability to understand and instruct customers and users on product functionalities.

• Excellent command of the English language.

• Willingness to travel and stay overnight (averaging 1 to 2 nights per week).

• Ability to work independently in a dynamic environment.

• Self-driven with the capacity to work autonomously.

• Competence in managing time effectively under constraints.

• Proven computer skills and basic networking knowledge.

• A valid driving license.

🏝️ Benefits

• Bonus

• Rewards Scheme

• Company Car

• Company Pension

• Life Insurance

• Private Medical Insurance

• Sick Pay