Field Service Technician – Mid-Atlantic Region

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver fuel cell services during field visit assignments

• Safely drive a service vehicle

• Develop daily workflows based on scheduled tasks and work independently

• Conduct on-site preventative maintenance, repairs, testing, and diagnostics

• Adhere to company procedures and protocols

• Identify technical issues and implement suitable solutions

• Collaborate with technical teams and share information throughout the organization

• Comply with customer access requirements

• Maintain the service vehicle and spare parts inventory

• Establish and nurture positive customer relationships

• Generate timely, detailed service reports

• Participate in two initial training sessions of up to four weeks each in Sunnyvale, California

• Undertake other assigned responsibilities

⛳️ Requirements

• Must reside within the Mid-Atlantic Service District: Newark, Delaware; Elkton, Maryland; or North East, Maryland

• High school diploma with 6 years of experience in electrical, process controls, or electro-mechanical fields; or a technical diploma, Journeyman Certification, or Electrician Certification in a technical discipline along with 4 years of relevant industry experience; or over 5 years of relevant commercial electrical experience combined with electrical-related military experience

• Proficient in electrical troubleshooting and diagnostic skills

• Knowledge of electrical safety standards, particularly OSHA and NFPA 70E

• Previous experience as an electrician or electrical technician with three-phase systems, UPS, electrical generation and distribution systems, power electronics, automatic transfer switches, or microprocessor-based control platforms

• Skilled in using electrical/electronic test and measurement equipment

• Ability to read and interpret electrical single-line diagrams and blueprints

• Experience in conducting equipment maintenance according to ANSI/NETA standards for Electrical Power

• Mechanical aptitude, including troubleshooting and repair capabilities

• Capable of working independently and exercising sound judgment

• Strong written and verbal communication skills in English

• Competence in executing written and verbal procedures and sequenced work instructions

• Ability to regularly handle equipment weighing up to 50 lbs. and occasionally lift up to 70 lbs.

• Ability to reach, squat, bend, twist, and frequently use a ladder or step stool

• Capability to facilitate 24x7 on-call duty and shift work

• Willingness to work alternative schedules and overtime regularly

• Ability to frequently travel across a large Service District and occasionally to other US and international locations

• Clean driving record

🏝️ Benefits

• Two initial training sessions of up to four weeks each in Sunnyvale, CA

• Overtime opportunities to meet quarterly objectives

• Availability for 24x7 on-call duty

• Shift work as required

• Option for an alternative schedule (e.g., one week per month from Wednesday to Sunday)