Field Service Technician

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address customer issues and incidents to achieve complete resolution in line with defined SLAs.

• Provide services on low-complexity products and solutions, emphasizing financial products and ATMs.

• Execute minor repairs and component replacements on Level I equipment, such as PCs, workstations, peripherals, printers, and front-end POS systems.

• Conduct first-line maintenance on ATMs and kiosks.

• Support site preparation activities, including cabling, equipment installation, basic testing, and modular replacements.

• Perform scheduled preventive maintenance on products under your care.

• Diagnose technical issues and carry out minor repairs and module-level replacements.

• Maintain an inventory by storing parts at home, receiving and shipping materials, and ensuring the inventory is current.

• Foster and maintain positive customer relationships, ensuring clear and effective communication at the local level.

• Represent NCR Atleos in a professional manner while upholding the company's image and values.

• Adhere strictly to all safety protocols, especially when servicing ATMs and working within financial institutions.

• Escalate incidents to the supervisor, territory manager, or Control Tower when necessary.

⛳️ Requirements

• Prior experience in IT, including maintenance of PC hardware and technical support, or experience with ATMs or in telecommunications.

• Familiarity with Windows operating systems.

• Proficient in basic maintenance tools and Microsoft Office.

• Must reside in the state of Paraíba.

• Registration with the CFT (Brazilian Federal Council of Technicians) is required.

• Possess a valid driver’s license, Category B or higher.

• Proof of COVID-19 vaccination (two doses) is mandatory.

• Willingness to travel within the state of Paraíba.

• Availability to work shifts as assigned by management, including weekends and night shifts.

• Proactive and dynamic work approach.

• Responsible and capable of working independently.

• Ability to work under pressure and meet deadlines.

• Strong problem-solving abilities.

• Excellent interpersonal communication skills and a strong customer-service orientation.

🏝️ Benefits

• Equal employment opportunity.

• Opportunities for training, advancement, and compensation based on job-related qualifications, skills, and performance.

• Chance to work for a company recognized on Newsweek’s 2025 list of the World’s 100 Most Loved Workplaces®.