Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver diagnostic and repair assistance for vehicles

• Act as a resource for escalated cases

• Address and resolve product-related issues

• Assist in managing territory operations

• Diagnose and oversee repairs on customer vehicles to minimize vehicle repurchases and warranty costs

• Offer feedback on dealership service readiness

• Provide support for Techline products at GM Dealerships and other authorized locations, including select GM Fleet accounts

• Uphold and embody GM's values and cultural principles

• Carry out additional related tasks as assigned

⛳️ Requirements

• Capability to deliver vehicle diagnostic and repair support

• Proficiency in diagnosing and directing repairs on customer vehicles

• Skill in providing escalated case support and resolving product issues

• Ability to give feedback on dealership service readiness

• Competence in supporting Techline products at GM Dealerships and other authorized facilities, including certain GM Fleet accounts

• Skill in managing an assigned territory

• Dedication to demonstrating GM's values and cultural principles

• Candidates may be required to successfully complete role-related assessments and/or pre-employment screenings

🏝️ Benefits

• Benefits that promote employee well-being both at work and at home

• Access to Total Rewards resources

• Reasonable accommodations for candidates with disabilities