Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in operating a deployed Border Patrol surveillance system to enhance situational awareness for the Border Patrol mission.

• Provide on-site troubleshooting, diagnosis, and resolution for technical challenges.

• Conduct root-cause analysis for hardware, software, and network problems.

• Promote and offer GDIT products or services at government client locations.

• Install, configure, and test new equipment and systems.

• Execute routine maintenance and preventative care tasks.

• Prepare training materials and instruct end-users.

• Provide remote support to government clients.

• Maintain comprehensive service-visit documentation.

• Generate performance reports and develop SOPs.

• Report recurring issues and potential enhancements to engineering and product teams.

• Collaborate with sales, product, engineering, customers, and vendors.

• Deliver technical field support by servicing sites and installing or delivering equipment.

• Resolve maintenance and operational challenges in the field.

• Execute troubleshooting procedures.

• Travel 50–75% to various customer locations.

• Report directly to the service manager.

⛳️ Requirements

• Must be a U.S. citizen.

• Must possess a valid driver’s license.

• Must be eligible to obtain a Public Trust BI clearance.

• Must reside within a 2.5-hour driving distance of Campo, CA.

• Must be capable of lifting at least 35 pounds.

• Minimum of 2 years of relevant experience.

• Proficient in troubleshooting hardware, software, and networking issues.

• Ability to read and interpret technical manuals, schematics, and wiring diagrams.

• Excellent communication skills with the ability to convey technical concepts to non-technical users.

• Strong customer service focus with a problem-solving attitude.

• Ability to work independently, manage time efficiently, and prioritize tasks effectively.

• Must be able to drive daily to customer locations within the assigned area.

• High School diploma is required.

• Experience with communication systems such as Microwave, Radar, and Video surveillance systems is advantageous.

• Bachelor of Science degree is preferred.

🏝️ Benefits

• Flexible full-work week.

• 401K plan with company matching.

• Comprehensive health and wellness packages.

• An internal mobility team dedicated to assisting you in managing your career.

• Opportunities for professional growth, including funded education and certifications.

• Access to cutting-edge technology for learning purposes.

• Paid vacation and holidays.

• Various medical plan options, some including Health Savings Accounts.

• Options for dental plans.

• Options for vision plans.

• Paid time off for vacation, sick leave, personal time, holidays, parental leave, military leave, bereavement, and jury duty.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Company vehicle provided.

• Option for remote work.