Field Service Engineer

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Support an operational Border Patrol surveillance system that enhances situational awareness for the Border Patrol mission.

• Deliver on-site troubleshooting, diagnosis, and resolution of various technical challenges.

• Perform root-cause analysis for hardware, software, and network-related issues.

• Advocate for and offer GDIT products or services at government client locations.

• Install, configure, and test new equipment and systems as needed.

• Carry out routine maintenance and preventative care on systems.

• Develop training materials and conduct training sessions for end-users.

• Provide remote support to government clients as well.

• Foster and maintain relationships with both direct and indirect customers.

• Generate performance reports and draft Standard Operating Procedures (SOPs).

• Keep thorough documentation of service visits for reference.

• Report recurring issues and suggest potential improvements to engineering and product teams.

• Collaborate effectively with sales, product, and engineering teams.

• Serve as a liaison between customers and GDIT.

• Support GDIT's business plans and initiatives actively.

• Create technical reports and deliver presentations to customers.

• Build and nurture commercial relationships and partnerships with vendors.

• Report directly to the service manager.

⛳️ Requirements

• US Citizenship is required.

• A valid driver’s license is mandatory.

• Must be eligible to obtain a Public Trust Background Investigation (BI) security clearance.

• Must be capable of lifting at least 35 pounds.

• Proficiency in diagnosing hardware, software, and networking issues is essential.

• Ability to read and interpret technical manuals, schematics, and wiring diagrams is required.

• Strong communication skills with the ability to explain technical concepts to non-technical users.

• A solid customer service orientation coupled with a problem-solving mindset.

• Capability to work independently, manage time efficiently, and prioritize tasks effectively.

• Daily travel to customer locations within the assigned area of responsibility is necessary.

• A High School diploma is required.

• A minimum of 2 years of related experience is preferred.

• Experience with communication systems such as Microwave, Radar, and Video surveillance systems is a plus.

• Must reside within a 2.5-hour drive of Campo, CA.

• Willingness to travel 50-75% of the time is required.

🏝️ Benefits

• Full-flex work week to manage your priorities both at work and home.

• 401K plan with company matching contributions.

• Comprehensive health and wellness benefits packages.

• An internal mobility team dedicated to assisting you in managing your career.

• Opportunities for professional growth, including funded education and certifications.

• Access to cutting-edge technology for continuous learning.

• Paid vacation and public holidays.

• Various medical plan options, some with Health Savings Accounts.

• Options for dental plans.

• Vision plan availability.

• Paid time off, including vacation, sick leave, personal time, holidays, parental leave, military leave, bereavement leave, and jury duty leave.

• Short- and long-term disability benefits are included.

• Life insurance coverage.

• Accidental death and dismemberment insurance options.

• Personal accident insurance coverage.

• Critical illness insurance options.

• Business travel and accident insurance provided.

• A company vehicle is provided for work-related travel.