Field Service Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Provide support to customer sites across the Pacific Region as required

• Offer service and repair assistance for GE OEC Surgical C-Arm equipment

• Diagnose, install, maintain, and repair assigned equipment

• Perform preventative maintenance and adhere to Field Modification Instructions

• Manage ordering and repair parts cycle times

• Keep customer service logs and internal service records updated

• Communicate with customers on a daily basis to ensure issues are resolved and followed up

• Maintain and calibrate tools and testing equipment

• Comply with Health and Human Services, environmental health and safety, and other regulatory standards

• Oversee vendors’ service delivery processes in accordance with GE Healthcare policies

• Address customer service issues and perform root-cause analysis as necessary

• Engage in sales opportunities, including contract renewals and revenue initiatives

• Deliver effective service to accounts within the designated territory

• Train clinical staff on the use of designated equipment when necessary

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, equivalent military training, or an Associate’s Degree with 2 years of experience in servicing electronic equipment

• Alternatively, 3 years of relevant experience coupled with successful completion of the GEHC Field Service Engineer Apprentice Program

• Alternatively, a High School Diploma/GED and 12 or more years of experience in servicing electronic equipment

• Proven experience working with internal team members and external customers in a solution-oriented service process

• Proficiency in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

• Experience in troubleshooting and addressing customer issues

• Six Sigma training/certification is preferred

• Must possess legal authorization to work in the United States

• GE HealthCare will not sponsor employment visas

• Successful completion of a drug screening may be required

• Some customer vaccination mandates may be applicable

🏝️ Benefits

• Performance-based incentive compensation, which can include cash bonuses and/or long-term incentives (LTI)

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• 401(k) plan with options for employee and company contributions

• Life insurance

• Disability insurance

• Accident insurance

• Tuition reimbursement

• Opportunities for professional development

• Relocation assistance is not offered