Field Service Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Provide support for field service of GE HealthCare anesthesia equipment in the Seattle metropolitan area.

• Ensure timely and precise execution of preventative maintenance, installations, corrective repairs, and Field Modification Instructions.

• Assist less experienced field engineers with the installation of equipment.

• Conduct advanced troubleshooting and service repairs on designated equipment.

• Communicate effectively and collaborate with teammates, colleagues, and customers.

• Enhance customer satisfaction through Service Excellence and ensure issues are resolved with appropriate follow-up.

• Propose value-added services to assist customers in operating more efficiently.

• Keep customer service logs and internal service records updated; order repair parts and manage cycle times.

• Utilize the GEHC escalation process and work together with regional and national support on corrective action plans.

• Act as a member of the account community for key accounts.

• Engage with commercial counterparts, identify sales leads, participate in contract renewals, and support revenue programs.

• Build and strengthen customer relationships as a trusted business partner.

• Monitor competitor information and market trends.

• Answer service calls independently without assistance within one year of employment.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED with 6 or more years of experience in servicing electronic equipment.

• Proficiency in Web applications and the Microsoft suite of products.

• Must possess and maintain a valid Driver's License.

• Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity.

• Required vision abilities may include color, close, distance, peripheral, and depth perception.

• Legally authorized to work in the United States; employment visa sponsorship is not available.

• Successful completion of a drug screen, as applicable.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Relocation assistance.

• Competitive compensation.