Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct timely and precise preventive maintenance on one or multiple equipment modalities.

• Adhere to Field Modification Instructions and Instrument Service Information bulletins.

• Acquire troubleshooting, repair, and equipment installation techniques under the guidance of experienced field engineers, both onsite and remotely.

• Support seasoned field engineers with equipment installation tasks.

• Execute basic troubleshooting and service repairs on assigned equipment.

• Effectively communicate and collaborate with teammates, colleagues, and customers.

• Address customer concerns and ensure thorough follow-up to achieve customer satisfaction.

• Suggest value-added services to enhance customer operational efficiency.

• Maintain customer service logs and internal service documentation.

• Order repair components and oversee cycle times.

• Utilize the GEHC escalation process and work with regional and national support on corrective action strategies.

• Act as a member of the account community for key accounts.

• Engage with commercial counterparts to identify sales leads and assist with contract renewals and revenue initiatives.

• Cultivate customer relationships and serve as a business partner.

• Monitor competitor activities and market trends.

• Independently handle service calls within one year of employment.

• Adhere to GEHC standards for quality, health, safety, environmental, compliance, legal, and regulatory requirements.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR completion of the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED with 4 or more years of experience in servicing electronic equipment.

• Proficiency in web applications and Microsoft Suite products.

• Successful completion of GEHC's standard background check, including a post-offer drug screening.

• Compliance with customer access policies, which may include necessary immunizations and additional drug tests or background checks.

• Must be legally authorized to work in the United States; GE HealthCare will not sponsor employment visas.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Proficient in reaching at, above, and below shoulder level; flexing/extending the neck; and demonstrating good hand and finger dexterity.

• Required visual abilities include color, close, distance, peripheral vision, and depth perception.

• Must possess and maintain a valid driver's license.

• Willingness to work after hours or participate in a rotating on-call schedule, including weekends, as necessary.

🏝️ Benefits

• Relocation assistance available.

• Opportunities for professional development.

• Competitive salary package.

• Positive work environment.

• Engaging career challenges.