Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute timely and precise Preventative Maintenance across one or more equipment modalities

• Adhere to Field Modification Instructions and Instrument Service Information bulletins

• Collaborate with seasoned Field Engineers both onsite and remotely to acquire skills in troubleshooting, repair, and equipment installation techniques

• Support equipment installation efforts

• Conduct basic troubleshooting and service repairs on assigned equipment

• Communicate effectively with teammates, colleagues, and customers to guarantee issue resolution and follow-up

• Propose value-added services to clients

• Maintain logs of customer service and internal service records

• Order repair parts and oversee cycle times

• Utilize the GEHC escalation process and work in conjunction with regional and national support on corrective action plans

• Act as a member of the account community for key accounts

• Engage with commercial counterparts, identify sales leads, and partake in contract renewals and revenue programs

• Foster and enhance customer relationships and satisfaction

• Monitor competitive information and market trends

• Independently respond to service calls within one year of employment

• Adhere to GEHC quality, EHS, compliance, legal, and regulatory standards

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED with 4 or more years of experience in servicing electronic equipment

• Familiarity with Web applications and Microsoft Office suite

• Must pass GEHC's standard background check, including a post-offer drug test

• Must adhere to customer access policies, including necessary immunizations and additional drug tests or background checks where required

• Ability to lift, carry, push, and pull up to 35 lbs. without assistance

• Must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods

• Must reach at, above, and below shoulder level, flex/extend neck, and possess good hand and finger dexterity

• Specific vision capabilities may include color, close, distance, peripheral, and depth perception

• Must hold and maintain a valid Driver's License

• Willingness to be available after hours or work on a rotating on-call schedule, including weekends, as needed

• Must comply with GEHC quality, EHS, compliance, legal, and regulatory standards

• Must be legally authorized to work in the United States

• GE HealthCare does not sponsor employment visas

🏝️ Benefits

• Opportunities for professional development

• Competitive salary

• Positive work environment

• Challenging career paths

• GE HealthCare is an Equal Opportunity Employer

• Relocation assistance is not provided

• Customer vaccination mandates may apply to specific employees