Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute intricate installations, preventative maintenance, and corrective repairs on GE Precision Healthcare equipment, which includes MRI, CT, X-ray, Ultrasound, and Nuclear Medicine systems.

• Identify and resolve complex technical issues by utilizing schematics, service manuals, diagnostic tools, and remote support systems.

• Deliver on-site technical assistance and training to clinical staff and customers.

• Oversee a designated service area, prioritize service requests, arrange appointments, and finalize service documentation.

• Keep an accurate inventory of parts and tools.

• Comply with GE Precision Healthcare quality standards, FDA and ISO regulations, and safety protocols.

• Work collaboratively with sales, applications, and engineering teams to address customer concerns and support product enhancement efforts.

• Engage in ongoing technical training and development initiatives.

• Ensure customer satisfaction through professional service and prompt resolution of inquiries.

• Complete service reports, timecards, expense reports, and customer feedback documentation.

⛳️ Requirements

• Associate's degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field, or equivalent military experience.

• Bachelor's degree is preferred.

• A minimum of 2-5 years of experience in field service engineering, ideally with healthcare imaging or diagnostic equipment.

• Demonstrated ability to troubleshoot and repair complex electronic and mechanical systems.

• Strong knowledge of digital imaging technologies and networking principles.

• Excellent analytical and problem-solving abilities.

• Outstanding communication and interpersonal skills.

• Capability to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment.

• Proficient in using service tools, testing equipment, and diagnostic software.

• A valid driver's license and a clean driving record are required.

• Willingness to travel frequently within the assigned service area, including overnight stays as necessary.

• Ability to lift and transport heavy equipment up to 50 lbs and work in various clinical settings.

• Familiarity with healthcare industry regulatory compliance standards is advantageous.

• Must be legally authorized to work in the United States.

• The employer will not sponsor employment visas.

🏝️ Benefits

• Opportunities for professional development.

• Challenging career paths.

• Competitive salary and benefits.

• Relocation assistance available.

• Equal Opportunity Employer.

• Drug screening may be required as a condition of employment.