Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct preventative maintenance on medical devices within hospitals or healthcare facilities.

• Execute troubleshooting, service repairs, and installations of moderate complexity.

• Facilitate customer communications and act as an escalation point for any customer concerns.

• Take ownership of customer issues from the point of dispatch or identification until resolution.

• Work collaboratively with team members to devise suitable solutions for customers.

• Oversee installations, validations, maintenance, and service repairs on assigned equipment.

• Leverage customer knowledge and relationships to enhance contract and on-demand revenue growth.

• Maintain strong customer relationships, ensuring timely communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, as well as regulatory and compliance requirements.

• Accurately document all work performed daily, including debriefing metrics and ordering parts.

• Propose value-added services to customers and/or collaborate with the sales team.

• Utilize GEHC escalation processes and coordinate with regional and national support on corrective action plans.

⛳️ Requirements

• Associate degree in a relevant field or equivalent military education, along with 4 years of experience in servicing electronic equipment.

• Alternatively, possess a high school diploma/GED and 6 years of pertinent experience.

• Demonstrated technical skills in imaging, including troubleshooting, repair, and installation.

• A valid driver's license is required and must be maintained.

• Familiarity with web applications and the Microsoft suite of products.

• Legal authorization to work in the United States is mandatory.

• No employment visa sponsorship is available now or in the future.

• Willingness to work after hours and/or participate in rotating on-call schedules, including weekends.

• Ability to manage multiple competing priorities while ensuring customer satisfaction.

• Capability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Proficiency in reaching at, above, and below shoulder level; flexing/extending the neck; and exhibiting good hand and finger dexterity.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary package.

• Relocation assistance available.

• Commitment to equal opportunity employment.

• Drug screening as applicable.

• Possible customer vaccination mandates may apply.