Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct preventative maintenance on medical equipment within hospitals or healthcare facilities.

• Execute troubleshooting, service repairs, and installations of moderate complexity.

• Oversee customer communications and act as an escalation point for customer-related issues.

• Take ownership of customer concerns from dispatch or identification through to resolution.

• Work collaboratively with team members to identify suitable customer solutions.

• Lead installations, validations, maintenance, and service repairs on assigned equipment.

• Utilize customer insights and relationships to drive contract and on-demand revenue growth.

• Foster customer relationships and ensure prompt communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, regulatory requirements, and compliance standards.

• Record all work performed daily, including debriefings, metrics, and parts ordering.

• Collaborate with customers and/or sales teams to suggest value-added services.

• Employ GE HealthCare escalation procedures and work with regional and national support on corrective action plans.

⛳️ Requirements

• Associate degree in a related field or equivalent military education, along with 4 years of experience servicing electronic equipment.

• Alternatively, a high school diploma/GED paired with 6 years of relevant experience.

• Technical proficiency in imaging, including troubleshooting, repair, and installation.

• Possession of a valid Driver’s License.

• Familiarity with web applications and the Microsoft suite of products.

• Legal authorization to work in the U.S.; employment visa sponsorship is not available.

• Availability for after-hours work and/or a rotating on-call schedule, including weekends.

• Capability to manage multiple competing priorities while ensuring customer satisfaction.

• Field service experience with X-ray or a comparable imaging modality.

• Physical ability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Capacity to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, and stand or sit for extended periods.

• Ability to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good dexterity in hands and fingers.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive compensation packages.

• Relocation assistance available.

• Equal Opportunity Employer.

• Drug screening condition applies to the job offer.

• Potential customer vaccination mandates may be applicable.