Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute timely and precise preventative maintenance on one or more types of equipment modalities.

• Adhere to Field Modification Instructions and Instrument Service Information bulletins.

• Provide assistance to seasoned field engineers during equipment installation.

• Acquire knowledge and execute basic troubleshooting and service repairs on assigned equipment.

• Collaborate and communicate with team members, colleagues, and clients to address issues and ensure follow-up.

• Suggest value-added services to enhance customer operational efficiency.

• Keep customer service logs and maintain internal service records.

• Order necessary repair parts and oversee cycle times.

• Utilize the GEHC escalation process and engage with regional and national support for corrective action plans.

• Act as a member of the account community for key accounts.

• Collaborate with commercial counterparts, identify sales leads, and engage in sales opportunities such as contract renewals.

• Advocate for and implement revenue programs.

• Cultivate and strengthen customer relationships to enhance customer satisfaction.

• Keep track of competitor information and market trends.

• Independently respond to service calls within one year of employment.

• Handle emergency service calls during evenings, weekends, and holidays as necessary.

• Complete scheduled Quality, EHS, and Compliance activities.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR completion of the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED with 4 or more years of experience in servicing electronic equipment.

• Proficiency with web applications and the Microsoft suite of products.

• Successful completion of GEHC's standard background check, including a post-offer drug test.

• Adherence to customer access policies, including necessary immunizations and additional drug tests or background checks when applicable.

• Legal authorization to work in the United States.

• GE HealthCare will not sponsor employment visas.

• Valid driver's license required.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity.

• Required vision abilities may include color, close, distance, peripheral, and depth perception.

• Willingness to work after hours or on a rotating on-call schedule, including weekends.

• Compliance with GEHC quality, health and safety, environmental, and regulatory standards.

🏝️ Benefits

• Relocation offered (although additional information states relocation assistance provided: No).

• Company-paid vehicle.

• Opportunities for professional development.

• Competitive compensation package.

• Positive work environment.

• Challenging career opportunities available.

• Career advancement options in a culture that promotes care, collaboration, and support.