Field Service Engineer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provide support for the Battle Creek, Kalamazoo, and Southwest Michigan service region, primarily focusing on MR assistance.

• Conduct timely and precise preventative maintenance on medical devices.

• Diagnose and execute moderately complex service repairs.

• Independently manage and lead equipment installations, validations, maintenance, and service repairs.

• Facilitate customer communications and act as an escalation point for customer issues, including installations.

• Take ownership of customer problems from dispatch or identification through to resolution.

• Actively engage with team members to ensure appropriate solutions for customers.

• Utilize customer relationships to support clients and drive service sales for contract and on-demand revenue growth.

• Maintain customer relationships through prompt communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, regulatory requirements, and compliance standards.

• Document all daily work performed, including debriefing metrics and parts ordering.

• Collaborate with customers and/or sales teams to suggest value-added services.

• Employ the GEHC escalation process and work with regional and national support to implement corrective action plans.

⛳️ Requirements

• Associate degree in a related field or equivalent military education along with 4 years of experience servicing electronic equipment, or a high school diploma/GED and 6 years of relevant experience.

• Technical expertise in MR, encompassing troubleshooting, repair, and installation.

• Must possess and maintain a valid Driver’s License.

• Familiarity with web applications and the Microsoft suite of products.

• Legal authorization to work in the U.S. is required; employment visa sponsorship is not available now or in the future.

• Availability for after-hours work and/or a rotating on-call schedule, including weekends.

• Ability to handle multiple competing priorities while ensuring customer satisfaction.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Capacity to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for extended periods.

• Ability to reach at, above, and below shoulder level, flex or extend neck, and possess good hand and finger dexterity.

• Required vision abilities may include color, close, distance, peripheral, and depth perception.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary and compensation package.

• Relocation assistance available.

• Positive work environment.

• Equal Opportunity Employer.

• Drug screening conducted as applicable.

• No current COVID-19 vaccination requirement for U.S. employees, although customer mandates may apply.