Field Service Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Execute timely and precise preventive maintenance across one or more types of equipment modalities.

• Adhere to Field Modification Instructions and/or Instrument Service Information bulletins.

• Collaborate with seasoned Field Engineers both onsite and remotely to acquire troubleshooting, repair, and equipment installation skills.

• Support experienced field engineers with the installation of equipment.

• Conduct basic troubleshooting and service repairs on assigned equipment.

• Communicate and collaborate effectively with team members and colleagues.

• Interact with customers to ensure resolution of issues and appropriate follow-up.

• Suggest value-added services to assist customers in enhancing their operational efficiency.

• Maintain logs of customer service and internal service records.

• Order repair parts and oversee cycle times.

• Utilize the GEHC escalation process and work with regional and national support on corrective action plans.

• Act as a member of the account community for key accounts.

• Engage with commercial counterparts, identify potential sales opportunities, participate in contract renewals, and support revenue initiatives.

• Build and strengthen customer relationships, positioning yourself as a valued business partner.

• Monitor competitor data and market trends.

• Independently respond to service calls without assistance within one year of employment.

• Service the Boston, Massachusetts area.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR completion of the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED combined with 4 or more years of experience in servicing electronic equipment.

• Proficiency with web applications and Microsoft Suite products.

• Must possess and maintain a valid driver's license.

• Willingness to be available after hours or work a rotating on-call schedule, including weekends, for urgent issues and coverage.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level; flex/extend neck; and exhibit good hand and finger dexterity.

• Required vision capabilities may include color, close, distance, peripheral, and depth perception.

• Legally authorized to work in the United States.

• Must successfully pass a drug screening, as applicable.

• Preferably have experience in or exposure to MRI modality.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Relocation assistance.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Competitive salary.

• Positive work environment.

• Opportunities for challenging careers.