Field Service Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Execute timely and precise Preventative Maintenance, FMIs, and/or ISIs.

• Support seasoned field engineers during equipment installation.

• Collaborate with experienced field engineers to diagnose and repair designated equipment.

• Communicate and work alongside teammates, colleagues, and customers to resolve issues and ensure proper follow-up.

• Propose value-added services to enhance customer operational efficiency.

• Maintain logs of customer service and internal service records.

• Order necessary repair parts and manage their cycle times.

• Utilize the GEHC escalation process and work with regional and national support teams on corrective action plans.

• Act as a member of the account community for key accounts.

• Engage with commercial counterparts, identify sales opportunities, participate in contract renewals, and aid in revenue programs.

• Foster customer relationships and establish yourself as a trusted business partner.

• Monitor competitor activities and market trends.

• Independently respond to service calls within one year of employment.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR a High School Diploma/GED with 4 or more years of experience in servicing electronic equipment.

• Proficiency in Web applications and the Microsoft suite of products.

• Must possess and maintain a valid Driver's License.

• Willingness to be available after hours or work a rotating On-Call schedule, including weekends, for critical issues and coverage.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Capacity to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity.

• Specific vision abilities may include color, close, distance, peripheral, and depth perception.

• Legally authorized to work in the United States; GE HealthCare will not sponsor employment visas.

• Successful completion of a drug screening, as applicable.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Relocation assistance.