Field Service Engineer

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Execute timely and precise Preventative Maintenance across various equipment modalities.

• Adhere to Field Modification Instructions and follow Instrument Service Information bulletins.

• Diagnose and conduct basic repairs on assigned equipment autonomously.

• Assist seasoned Field Engineers with both onsite and remote installations while gaining knowledge in complex repairs.

• Complete Preventative Maintenance, Field Modifications, and Corrective Repairs.

• Provide assistance with equipment installation and basic troubleshooting/service repairs.

• Communicate effectively with teammates, colleagues, and customers to ensure issues are resolved and followed up on.

• Propose value-added services to enhance customer efficiency.

• Review customer service reports, order repair parts, submit expense reports, and manage turnaround times.

• Utilize the GEHC escalation process and collaborate with regional/national support on corrective action plans.

• Act as a member of the account community for key accounts.

• Collaborate with commercial counterparts to identify sales opportunities, engage in contract renewals, and support revenue initiatives.

• Foster customer relationships with a focus on customer satisfaction.

• Keep track of competitor information and market trends.

• Independently respond to service calls within one year of employment.

• Adhere to GEHC quality, safety, environmental, health, and regulatory standards.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related discipline; OR equivalent military education matching an Associate’s or Bachelor’s degree; OR completion of the formal GEHC Biomed/FE Services Internship, Apprenticeship, or Military Externship program; OR a High School Diploma/GED coupled with a minimum of 2 years of experience in servicing electronic or electro-mechanical equipment.

• Proficiency with web applications and the Microsoft suite of products.

• Must possess and maintain a valid Driver's License.

• Willingness to travel for training purposes.

• Legal authorization to work in the U.S. is mandatory; employment visa sponsorship is not available.

• Preferred: Technical expertise in Invasive Cardiology / Diagnostic Cardiology.

• Must be able to lift, carry, push, and pull up to 35 lbs. without assistance.

• Must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Must be capable of reaching at, above, and below shoulder height, flexing/extending the neck, and possess good hand and finger dexterity.

• Specific vision abilities may include color vision, close vision, distance vision, peripheral vision, and depth perception.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive salary and benefits.

• Assistance with relocation provided.

• Equal Opportunity Employer.

• Employment offer contingent upon successful completion of a drug screening (if applicable).