Field Service Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Address daily service and repair requirements for customer equipment.

• Enhance customer satisfaction through exceptional service delivery.

• Conduct maintenance, repairs, and upgrades of existing or sold products at customer locations.

• Execute both preventive and corrective maintenance services.

• Oversee maintenance facilities and field service engineering operations.

• Maintain all models relevant to a specific modality within the designated area.

• Conduct troubleshooting at the electronic, mechanical, electrical, and IT system levels for complex, multi-symptom issues.

• Liaise daily with doctors, radiographers, and biomedical engineers concerning equipment status matters.

• Ensure the satisfaction of primary clientele.

• Support account sales visits, provide training as needed, identify sales opportunities, and communicate with the account team.

• Contribute to business growth and strategic direction within the assigned territory.

• Manage costs associated with Warranty, Installation, and PMS contracts.

• Complete administrative tasks, including FMI documentation and PMS inspection reports, punctually.

• Lead intricate and multi-functional room installations.

• Share best practices and uphold quality systems in accordance with the GE Service Quality Policy Statement.

⛳️ Requirements

• Degree or Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering, or a related field.

• At least 2-5 years of field service experience in the healthcare industry or a comparable area.

• Proficiency in CT or Molecular Imaging (Nuclear Medicine) and/or other Diagnostic Imaging modalities.

• Strong problem-solving abilities.

• A solid sense of accountability and ownership regarding customer issues and responsibilities.

• High potential and eagerness to learn new techniques.

• Exceptional customer service skills, with the ability to interact tactfully and effectively with clients.

• Excellent verbal and written communication skills in English.

• Strong team player with the ability to collaborate seamlessly with cross-functional teams.

• Willingness to be permanently based across Indonesia (entire Kalimantan).

🏝️ Benefits

• Comprehensive total rewards package.

• Opportunities for career advancement.

• Relocation assistance is not provided.