Field Service Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Address customers' daily service repair needs and enhance customer satisfaction through exceptional service.

• Execute service and maintenance tasks at customer locations.

• Contribute to the maintenance, repair, and refurbishment of both sold and existing products.

• Conduct preventive and corrective maintenance services.

• Oversee maintenance facilities and field service engineering operations.

• Maintain modality-specific models within the designated area.

• Conduct comprehensive system-level troubleshooting of electronic, mechanical, electrical, and IT issues on complex multi-symptom problems.

• Engage daily with doctors, radiographers, and biomedical engineers concerning equipment status matters.

• Support account sales visits and provide training to others as needed.

• Identify potential sales opportunities and relay them to the account team.

• Aid in the growth and strategic direction of the business within the assigned area.

• Manage costs associated with Warranty, Installation, and PMS contracts.

• Complete administrative tasks, including FMI documentation and PMS inspection documentation, promptly.

• Lead installations in complex, multifunctional rooms.

• Share best practices and uphold effective quality systems in alignment with the GE Service Quality Policy Statement.

⛳️ Requirements

• A Degree or Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering, or a related field.

• A minimum of 2-5 years of field service experience in the healthcare industry or a similar sector.

• Proficiency in CT or Molecular Imaging (Nuclear Medicine) and/or other Diagnostic Imaging modalities.

• Exceptional problem-solving abilities, capable of innovative thinking.

• Strong sense of accountability and ownership regarding customer issues and responsibilities.

• Eager to learn new techniques and demonstrate strong potential for growth.

• Excellent customer service aptitude; able to engage with customers tactfully and effectively.

• Outstanding verbal and written communication skills in English.

• A collaborative team player who can work effectively with cross-functional teams.

• Willingness to be permanently based across Indonesia (entire Kalimantan).

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for career advancement.

• A culture that promotes care, collaboration, and support.