Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct prompt and precise preventative maintenance on medical equipment within hospitals or healthcare facilities.

• Diagnose, repair, and install moderately complex equipment.

• Act as the primary contact for customer communications and address customer concerns, including during installations.

• Manage customer issues from initial dispatch or identification to final resolution.

• Collaborate with team members to create suitable solutions for customers.

• Oversee installations, validations, maintenance, and service repairs for designated equipment.

• Utilize customer relationships to support customers and drive service sales, enhancing contract and on-demand revenue growth.

• Foster customer relationships and ensure timely communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, and regulatory compliance requirements.

• Record all daily work performed, including debriefing, metrics, and parts ordering.

• Suggest value-added services to customers and/or sales teams.

• Employ GE HealthCare escalation processes and work with regional and national support on corrective action plans.

⛳️ Requirements

• Associate degree in a related field or equivalent military training with 4 years of experience in servicing electronic equipment, OR a high school diploma/GED with 6 years of relevant experience.

• A valid driver's license is required and must be maintained.

• Proficiency with web applications and Microsoft Suite products.

• Legal authorization to work in the United States is mandatory; employment visa sponsorship is not available.

• Willingness to be available after hours and/or participate in a rotating on-call schedule, including weekends.

• Capability to manage multiple competing priorities while ensuring customer satisfaction.

• Ability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Capability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level, flex/extend the neck, and demonstrate good hand and finger dexterity.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive compensation.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Positive work environment.

• Relocation assistance is not provided.