Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Provide support to customers and accounts throughout Orange County and North San Diego in the Pacific Region.

• Troubleshoot, install, maintain, and repair GE OEC Surgical C-Arm equipment.

• Execute preventive maintenance and Field Modification Instructions.

• Manage repair-parts cycle times by ordering and tracking parts.

• Keep customer service logs and internal service records up to date.

• Engage in daily communication with customers to ensure issues are resolved and followed up on.

• Maintain and calibrate tools and testing equipment.

• Comply with Health and Human Services, Environmental Health and Safety, and other relevant regulatory standards.

• Oversee vendors’ service delivery processes in alignment with GE HealthCare policies.

• Address customer service delivery issues and perform root-cause analysis.

• Take part in sales opportunities such as contract renewals and revenue programs.

• Collaborate with the local team to ensure effective service delivery across assigned accounts.

• Potentially provide training to clinical staff on specified equipment.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education, or an Associate’s Degree with 2 years of experience in servicing electronic equipment.

• Alternatively, 3 years of relevant experience along with successful completion of the GEHC Field Service Engineer Apprentice Program.

• Alternatively, possess a High School Diploma/GED and 12 or more years of experience in servicing electronic equipment.

• Proven experience interacting with internal team members and external customers within a solution-oriented service process.

• Background in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience in troubleshooting and addressing customer concerns.

• Six Sigma training/certification is preferred.

• Must have legal authorization to work in the United States.

• GE HealthCare will not sponsor employment visas.

• Successful completion of a drug screening may be required.

• Some customer vaccination mandates may apply to specific employees.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Engaging and challenging career paths.

• Competitive salary and benefits package.