Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to customer locations to deliver professional services that enhance reliability initiatives and mitigate unplanned downtime.

• Assess machine alignment, gather condition monitoring data, and commission/install hardware.

• Organize travel arrangements to and from client sites as needed.

• Prepare equipment for various assignments.

• Engage with clients and provide professional services on-site.

• Keep track of expenses and submit expense reports in a timely manner.

• Communicate effectively with clients to ensure satisfaction and take corrective actions when necessary.

• Generate service reports and additional documentation.

• Maintain up-to-date information in the company database.

• Offer both remote and on-site product training for clients.

• Collaborate with customer support/services, marketing/sales, and management teams.

• Mentor other field engineers in the solutions provided.

• Perform additional duties related to the role of a Field Service Engineer.

⛳️ Requirements

• Bachelor’s degree or equivalent technical qualifications in electrical or mechanical engineering.

• Prior experience in service, maintenance, or a technical role is necessary.

• Willingness to travel approximately 50%-85% of the time, primarily within North America, with some potential for international travel.

• A valid Driver’s License is required (a Passport is recommended).

• Proficient in MS Office, Excel, Salesforce, and CAD software.

• Capable of lifting 50 lbs of equipment, climbing stairs and ladders, donning/doffing PPE and fall protection gear, and working in challenging manufacturing environments.

• Strong proficiency in English communication skills, including writing, speaking, and reading.

🏝️ Benefits

• Opportunities for growth for individual employees, teams, and the Fluke brand.

• Commitment to being an equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.