Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Act as the main technical liaison and company representative for the UK & Ireland region.

• Travel to client locations to unpack, install, commission, and calibrate new 3D printing systems.

• Provide structured on-site training for customers on machine operation, software usage, and basic maintenance.

• Carry out live product demonstrations.

• Quickly respond to customer downtime and perform urgent repairs as needed.

• Conduct annual preventative maintenance visits within a 90-day target period.

• Identify and diagnose electromechanical issues to ensure single-visit resolutions.

• Handle a significant volume of field service activities.

• Independently organize travel schedules and timely submit expense reports.

• Keep installation, training, and repair records updated in Salesforce.

⛳️ Requirements

• Residing in London, Manchester, or Dublin is highly preferred due to connectivity to hubs.

• Willingness to travel more than 80% of the time.

• Strong background in electromechanical and hardware technical disciplines.

• Capability to educate others and convey complex technical concepts in a simple and effective manner.

• Fluency in English (C1-C2 level).

• A valid driver’s license (B) is required.

• Proficiency in German or French is considered a bonus skill.

• Enthusiasm for 3D printing and emerging technologies is a bonus skill.

• Previous experience in rapidly growing startup environments is a bonus skill.

🏝️ Benefits

• Company shares.

• Eligibility for overtime payment.

• Budget for learning and development.

• Complimentary 3D prints.

• Engaging team events.

• Paid time for travel activities.